Frequently Asked Questions
Everything you need to know about shopping with PROMEAL
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the country.
What is the PROMEAL return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, PROMEAL ships to customers within the domestic market. We are working on expanding our logistics to support international shipping in the near future.
Are PROMEAL products covered by a warranty?
Yes, all our retail products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship.